With extensive experience in incident management operations and system development, our Customer Performance and Operations Group's program managers and technical staff, many of whom are certified Emergency Managers, can provide innovative and cost-effective solutions to meet your unique requirements.

We provide a full range of support services including:

Training
We offer comprehensive and professionally prepared training and course material to get your organization rapidly up and running with E Team. E Team training includes:

• A complete set of materials for the customer
  
• Courses that are delivered by professional trainers with Public Safety background
  
• Training designed with optimal instructor student ratio and following current instructional principles for maximum retention of course materials
  

Training programs include:

• Power-User: Overview of entire E Team system
  
• End-User: Power-Users customize the End-User curriculum based upon the jurisdictions CONOPS and SOP’s
  
• Train-the-Trainer: In-depth curriculum to train instructors how to deliver all aspects of training on the E Team System
  
• Computer-Based Training (CBT): Prepares a new user with the basics to use the system for an activation, or refresh a previously trained user
  
• System Administration Training: In-depth training on installing, administering and maintaining your E Team system
  
• Configuration Training: In-depth training on configuring your E Team system to meet your specific needs and integrate smoothly into your standard operating procedures
  

Implementation services
We can help you with any aspect of implementing E Team, including requirements analysis, system configuration, testing, installation, integration with existing information infrastructures, data importation, and training.

Readiness exercises and drills
Whether you’re planning a table-top drill or full-scale exercise, we have the experience and expertise to make sure it’s a success. We’ll help with all aspects of the exercise, from preparation and execution to after-action analysis. E Team has been used in numerous high-profile exercises, including BioNet, TOPOFF2, Misty Court, the DRJ Mock Disaster Exercise, and others.

Database integration
Let us help you integrate your map libraries and custom maps, existing continuity plans, human resources systems, legacy DBMS, and other systems.

Request additional information here or call 530.672.2468.